FAQs

Hello, If you have other queries please send it to care@bcplindia.com



#Question: I’m having trouble placing an order can you help?

Answer: If using a mobile device, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser. Still, having trouble? Send our customer services team an e-mail at: care@bcplindia.com and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.

 

#Question: Where is my order?

Answer: Once your order has been shipped, you’ll receive tracking information by e-mail. Orders are normally dispatched within a few working days provided that the card security checks are complete.

If you can’t find your e-mail, double-check your junk/spam folders. If the tracking on your order hasn't been updated for several days get in touch with Customer Services who can look into it for you.
Customer Service Email: care@bcplindia.com
Customer Service Phone: 8080540679

 

#Question: Can I cancel or change my order?

Answer: After placing an order, the customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations must be made within (maximum) 4 Hours of placing an order. To cancel your order, you will have to contact our Customer Support Team by sending an email with your Order Number. Please go through Shipping & Returns for more details.

 

#Question: Can I change my delivery address?

Answer: Once an order has been placed unfortunately it cannot be cancelled or amended.

 

#Question: I forgot to use my promotion code – can I add it?

Answer: Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.

 

#Question: Do you offer a price match service?

Answer: Unfortunately, we do not offer a price-matching service. As a reputable retailer, we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.

 

#Question: I didn’t get an invoice for my parcel.

Answer: We've gone paperless, so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.

 

#Question: I am unable to checkout with the COD option.

Answer: Cash on Delivery is not applicable on orders above Rs. 15,000